Widerrufsrecht
Return and Refund Policy
Last updated: September 21, 2026
Thank you for shopping with mklji.shop. We want to provide our customers in Germany and Austria with a clear and transparent return and refund process.
This Return and Refund Policy explains your rights and the procedures for returns, withdrawals, refunds, damaged products and order cancellations.
1. Company Information
This online store is operated by:
WHITE'S PROPERTY CONSULTANTS LIMITED
Company Number: 2339315
Registered Address:
HORIZON HOUSE
2 WHITING STREET
S1 9QR
United Kingdom
Email: support@mklji.shop
Telephone: +44 1945 582658
Website: mklji.shop
2. 30-Day Return Policy
We offer a 30-day return period for eligible products.
You may request a return within 30 days after receiving your order.
To be eligible for a return, the product should generally:
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Be in the same condition in which you received it;
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Be unused or only inspected to the extent reasonably necessary to determine its nature, characteristics and functionality;
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Include all accessories, manuals and components originally supplied with the product;
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Be returned in its original packaging where reasonably possible; and
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Include proof of purchase or other information allowing us to identify the order.
To request a return, please contact us at support@mklji.shop before sending the product back.
Please do not send a return to us without first contacting our customer service team. We will provide the applicable return instructions and return address.
3. 14-Day Right of Withdrawal
Consumers in Germany and Austria generally have a statutory right to withdraw from eligible distance-purchase contracts within 14 days without providing a reason.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please contact us using the following details:
WHITE'S PROPERTY CONSULTANTS LIMITED
HORIZON HOUSE
2 WHITING STREET
S1 9QR
United Kingdom
Email: support@mklji.shop
Telephone: +44 1945 582658
You must clearly inform us of your decision to withdraw from the purchase before the withdrawal period expires.
After notifying us of your withdrawal, you must return the applicable goods in accordance with the return instructions provided by our customer service team.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
4. Return Procedure
To initiate a return:
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Contact us at support@mklji.shop.
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Provide your order number and the email address used for the order.
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Tell us which product you would like to return.
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Our customer service team will review your request and provide the applicable return instructions.
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Package the product securely and send it to the return address provided by us.
Do not send products to our registered company address unless our customer service team specifically instructs you to do so.
5. Return Shipping Costs
If a return is required because the product is defective, damaged, incorrect, or otherwise not in conformity with your order, we will bear the reasonable return shipping costs where required by applicable law.
For voluntary returns that are not caused by an error on our part or a defective or non-conforming product, the customer may be responsible for the direct cost of returning the goods, subject to applicable consumer law.
Original standard delivery is free of charge for orders placed through our store.
6. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete or different from the product you ordered, please contact us as soon as reasonably possible at support@mklji.shop.
Please provide:
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Your order number;
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A description of the issue; and
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Photos or other relevant information where appropriate.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, return or refund.
7. Refunds
Once we receive and inspect an eligible returned product, we will notify you of the status of your refund.
If the refund is approved, it will be processed using an appropriate refund method. Where the order was paid using Cash on Delivery, we may request reasonable payment details necessary to process the refund.
Refund processing times may vary depending on the payment method and financial institution involved.
Where the statutory right of withdrawal applies, refunds will be handled within the time limits required by applicable law.
8. Cash on Delivery Orders
Cash on Delivery (COD) is available for eligible orders where displayed during checkout.
The same return and refund rights apply to eligible Cash on Delivery orders.
For COD orders, customers should retain their order confirmation and any delivery documentation until the return or refund process has been completed.
If a refund cannot be returned through the original payment channel, we may contact you to obtain the information necessary to complete the refund.
9. Non-Returnable Items
Certain products may be excluded from return or withdrawal rights where permitted by applicable law, including, where relevant:
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Goods made to the customer's specifications or clearly personalized;
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Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;
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Goods that deteriorate or expire rapidly; and
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Other products excluded from the statutory right of withdrawal under applicable consumer law.
Any statutory rights relating to defective or non-conforming goods remain unaffected.
10. Exchanges
If you receive a defective, damaged or incorrect product and would like a replacement, please contact support@mklji.shop.
We will review the request and inform you whether a replacement or another remedy is available.
Availability of replacement products may depend on current stock.
11. Order Cancellation
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible at support@mklji.shop.
If the order has already been processed or dispatched, cancellation may no longer be possible. In that case, you may use the applicable return or withdrawal procedure after receiving the order.
12. Free Standard Shipping
We provide free standard shipping for eligible orders placed through mklji.shop.
Any applicable delivery conditions and estimated delivery times are described in our Shipping Policy and during the checkout process where applicable.
13. Statutory Consumer Rights
This Return and Refund Policy does not exclude, restrict or replace any mandatory rights available to consumers under applicable consumer protection laws.
Customers in Germany and Austria may have additional statutory rights regarding defective or non-conforming goods and distance contracts.
Where mandatory consumer law provides greater protection than this policy, the applicable mandatory legal provisions will prevail.
14. Contact Us
If you have any questions regarding a return, withdrawal, refund or damaged product, please contact us:
WHITE'S PROPERTY CONSULTANTS LIMITED
Company Number: 2339315
Registered Address:
HORIZON HOUSE
2 WHITING STREET
S1 9QR
United Kingdom
Email: support@mklji.shop
Telephone: +44 1945 582658
Website: mklji.shop
Customer Service: Monday to Friday, excluding applicable public holidays.