Versand
Shipping Policy
Last updated: September 21, 2026
Thank you for shopping with mklji.shop.
This Shipping Policy explains how orders are processed, shipped and delivered to customers in Germany and Austria.
Our goal is to provide clear and transparent shipping information before you place your order.
1. Company Information
This online store is operated by:
WHITE'S PROPERTY CONSULTANTS LIMITED
Company Number: 2339315
Registered Address:
HORIZON HOUSE
2 WHITING STREET
S1 9QR
United Kingdom
Website: mklji.shop
Email: support@mklji.shop
Telephone: +44 1945 582658
2. Shipping Destinations
We currently provide shipping to eligible addresses in:
Germany
Austria
Availability may depend on the specific product and delivery address.
If an order cannot be delivered to the address provided, we will contact you using the contact information submitted with your order.
3. Free Standard Shipping
We offer Free Standard Shipping for eligible orders placed through mklji.shop.
Shipping Cost:
Germany: FREE Standard Shipping
Austria: FREE Standard Shipping
There is no standard shipping charge for eligible orders delivered to Germany or Austria.
Any exceptional charges, if applicable, will be clearly displayed before the order is completed.
4. Order Processing
Orders are processed on business days, Monday to Friday, excluding applicable public holidays.
After your order has been placed, we will process and prepare it for shipment as soon as reasonably possible.
The applicable processing or dispatch information may be displayed on the product page, during checkout or in your order confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
5. Estimated Delivery Time
Estimated delivery times depend on the destination, product availability, carrier and other logistical factors.
The applicable estimated delivery information will be displayed or communicated to you where required during the purchasing process.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
Business days are Monday through Friday and exclude applicable public holidays.
6. Order Confirmation
After successfully placing an order, you may receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an error in your shipping address or other order information, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has already been dispatched.
7. Shipping and Delivery
Orders may be delivered by third-party shipping and logistics providers.
Customers are responsible for providing a complete and accurate delivery address, including where applicable:
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Recipient name;
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Street name and house number;
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Postal code;
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City;
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Country; and
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Valid telephone or contact information where required for delivery.
Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.
8. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders where this payment method is displayed during checkout.
When Cash on Delivery is selected, payment is made in connection with delivery according to the instructions provided by the applicable delivery service.
Please ensure that the delivery information provided with your order is accurate and that the recipient can receive the parcel.
Availability of COD may depend on the destination, product, order or delivery provider.
9. Delivery Delays
Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.
Possible causes may include:
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Severe weather;
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Transportation disruptions;
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Carrier delays;
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Public holidays;
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High seasonal demand;
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Customs or regulatory procedures where applicable; or
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Other unforeseen logistical circumstances.
If your order is materially delayed, please contact us at support@mklji.shop so that we can review the shipment status.
Nothing in this section limits any mandatory consumer rights regarding delivery under applicable law.
10. Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is correct before completing an order.
If you discover an error after placing your order, contact us immediately at support@mklji.shop.
If the order has not yet been dispatched, we will make reasonable efforts to update the information.
If the parcel has already been dispatched, changing the delivery address may no longer be possible.
11. Failed Delivery
If a delivery cannot be completed because:
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The recipient is unavailable;
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The delivery address is incorrect or incomplete;
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The parcel is refused; or
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The carrier cannot access the delivery location,
the carrier may attempt redelivery, provide collection instructions or return the parcel, depending on its procedures.
If your parcel is returned to us, please contact support@mklji.shop for further assistance.
12. Damaged Parcels
Please inspect your order after delivery.
If your parcel or product arrives damaged, defective or incomplete, contact us as soon as reasonably possible at:
Please provide your order number, a description of the issue and, where appropriate, photographs showing the damage.
We will review the matter and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.
13. Lost Packages
If you believe that your order has been lost during transportation, please contact us at support@mklji.shop.
Provide your order number and relevant delivery information so that we can investigate the shipment with the applicable delivery provider.
Where the risk of loss remains with us under applicable consumer law, your statutory rights remain unaffected.
14. Returns
Shipping and delivery matters relating to returned products are governed by our Return and Refund Policy.
Before returning a product, please contact us at:
We will provide the applicable return instructions.
Please do not automatically send returns to our registered company address unless our customer service team specifically instructs you to do so.
15. Consumer Rights
Nothing in this Shipping Policy excludes or restricts any mandatory consumer rights available under applicable law.
Customers in Germany and Austria may have statutory rights relating to delivery, delayed delivery, damaged products, lost goods and non-conforming products.
Where applicable mandatory consumer protection law provides greater protection than this Shipping Policy, the applicable legal requirements will prevail.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery services, business operations or applicable legal requirements.
Any updated version will be published on mklji.shop with a revised "Last updated" date.
17. Contact Us
If you have questions about shipping, delivery or an existing order, please contact us:
WHITE'S PROPERTY CONSULTANTS LIMITED
Company Number: 2339315
Registered Address:
HORIZON HOUSE
2 WHITING STREET
S1 9QR
United Kingdom
Website: mklji.shop
Email: support@mklji.shop
Telephone: +44 1945 582658
Customer Service: Monday to Friday, excluding applicable public holidays.